OVERVIEW

This website is operated by Peotter's Auto Spa & LLC. Throughout the site, the terms “we”, “us” and “our” refer to Peotter's Auto Spa & LLC. Peotter's Auto Spa & LLC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or scheduling or purchasing a service from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, customers, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It’s your responsibility to check this page periodically. Continued use of the site following any changes means you accept those changes.

Terms of Service

Effective Date: 05/28/25

Welcome to Peotter's Auto Spa & LLC. By accessing this site, booking services, or engaging with our team through any platform (including phone, email, or text), you agree to be bound by the terms and conditions outlined below.

Please read these Terms of Service (“Terms”) carefully before using our website, services, or communicating with us through any channel.

1. General Terms

All services provided are subject to availability.Pricing and service offerings may change without notice. You agree to provide accurate and complete information when booking or communicating with us.

2. Booking Terms

To ensure top-quality service and scheduling efficiency, we operate by appointment.

Appointments:

Appointments can be made through our website, by phone, or in person. A valid phone number is required for confirmation.

Deposits:

Some services may require a deposit. Deposits are non-refundable within 24 hours of the scheduled appointment.

Cancellations:

We require at least 24 hours' notice for cancellations. Cancellations made within 24 hours may result in a cancellation fee or forfeited deposit.

No-Shows & Late Arrivals:

Failure to show or arriving more than 15 minutes late without notice may result in a reduced service time or cancellation without refund.

3. SMS & Text Messaging Policy

By entering your mobile number on this site, you agree to receive SMS and/or MMS messages from

Peotter's Auto Spa & LLC. These may include:

Appointment confirmations

Reminders

Service updates

Special promotions

Opting In:

By submitting your number, you consent to receive recurring texts. Consent is not a condition of purchase.

Message Rates:

Standard message and data rates may apply. Check with your carrier for details.

Opting Out:

To stop receiving texts, reply “STOP” at any time. For help, reply “HELP” or contact us at [email protected] or +1 908-516-3311.

Data Handling:

We do not sell or share your number for third-party marketing. Our messaging is powered by GoHighLevel.

4. Refund Policy

Customer satisfaction is a priority. If you are not satisfied with your service, please notify us within 24 hours.

Eligibility for Refunds:

Refunds are only considered if a service was not performed as agreed or resulted in damage caused by our team. Completed services are generally non-refundable. Missed appointments or last-minute cancellations are non-refundable.

Service Redos:

In many cases, we offer a service redo rather than a refund, at our discretion.

5. Liability Waiver

By using our services, you agree to the following:

You authorize our team to operate and access your vehicle for the purpose of performing detailing services.We are not responsible for mechanical or electrical issues unrelated to the services we provide.Pre-existing conditions, paint imperfections, and wear-and-tear are not covered by any warranty.Personal items should be removed prior to service. We are not responsible for lost or damaged belongings left in the vehicle. Specialty services (e.g., ceramic coatings, deep stain removal, Paint Protection Film, Window Tint or Vinyl Wrap) carry risks that will be discussed with you prior to the service.

6. Privacy & Data Use

We value your privacy. Information collected via this site or during your service is used solely for the purpose of:

Service fulfillment

Communication

Marketing (with your consent)

Operational improvements

We do not sell or rent your personal information to third parties.

For full details, view our Privacy Policy

7. Changes to Terms

We reserve the right to modify or update these Terms at any time. Updates will be posted on this page. Continued use of our services after changes constitutes your acceptance of those changes.

8. Contact Information

If you have questions about these Terms, or wish to make a request related to your service or personal information, contact us at:

Peotter's Auto Spa & LLC

355C Route 22, Springfield, NJ

+1 908-516-3311

[email protected]